Within the Branch, the Enterprise Transformation Office and Strategic Communications Office are championing a people-first work culture, improving and optimizing design and delivery (in partnership with CIO branch), and delivering SSC’s digital government mandate. Strategic Engagement Branch supports the people in the organization in making the necessary changes to adopt new ways of working, including a new departmental culture that embraces change management, communications, employee engagement, and training to support the transformation agenda, continuous improvement, and agile ways of delivering.

While some branches within SSC have their own change management function, establishing a consistent, department-wide practice is key to implementing the transformation agenda, and a significant amount of change management, service design, and communications support is required to successfully implement the SSC 3.0 transformation agenda and ensure its success. Similarly, an enterprise-wide user experience design strategy function is required to enable the department to effectively meet the requirements of the GC Policy on Service and Digital while embedding an empathy-based foundation to design and deliver user-centered services that meet user needs, reduces complexity of services, and measures their successful uptake over time.